Frequently Asked Questions (FAQ)
Last Updated: 2026/02/06
Company Registration Information
Company Name: Guangzhou Huideng Trading Co., Ltd.
Legal Representative: Gan Denghui
Date of Establishment: October 13, 2025
Address: Room 204, No. 11, Shilunli Street, Chisha West, Haizhu District, Guangzhou
Unified Social Credit Code: 91440105MAEX68445K
Welcome to the PIR-VON FAQ section, where we address common questions and provide helpful information to enhance your shopping experience. If you have a question that is not covered here, please do not hesitate to contact our customer service team for further assistance.
1. Orders and Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Klarna, and PayPal for secure and convenient transactions.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number on the carrier's website to monitor the status of your delivery.
Q: Can I modify or cancel my order after it has been placed?
A: If you need to make changes or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.
2. Shipping and Delivery
Q: Do you offer free shipping?
A: Yes, we provide free shipping for all products within the contiguous 48 states of the United States. This excludes Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.
Q: How long does delivery take?
A: Standard delivery time is approximately 12-15 business days from the date of shipment. Please note that these are estimated times and may vary based on external factors.
Q: What should I do if my package is delayed?
A: If your package is delayed beyond the expected delivery timeframe, please contact our customer service team. We will work with the carrier to resolve any issues and keep you informed of the progress.
3. Returns and Refunds
Q: What is your return policy?
A: Products can be returned or exchanged within 14 days of receipt. Items must be in their original condition and packaging. Return shipping costs may apply unless the return is due to an error on our part.
Q: How long does it take to process refunds?
A: Refunds are typically processed within 7 business days after receiving the returned product. The refund will be issued to the original payment method used for the purchase.
4. Product Information
Q: Are your products covered by a warranty?
A: Yes, most of our products come with a one-year limited warranty covering defects in materials and workmanship. Specific warranty terms vary by product and are detailed in the product documentation.
Q: How can I find more information about a product?
A: Detailed product descriptions, specifications, and images are available on our website. If you have further questions, feel free to contact us for additional information.
5. Customer Support
Q: How can I reach customer service?
A: Our customer service team is available Monday through Friday from 9 AM to 6 PM. You can contact us via phone at +86 17033008120 or email us at service@mail.pir-von.com.
6. General Inquiries
Q: Where is PIR-VON located?
A: Our company is based in Guangzhou, China. Our office address is Room 204, No. 11 Shilunli Street, Chisha West, Xiayue, Haizhu District, Guangzhou, China.
Thank you for choosing PIR-VON. We are here to ensure your satisfaction and look forward to serving you. If your question was not answered here, please reach out to our customer support team for personalized assistance.