Returns & Exchanges Policy
Last Updated: 2026/02/06
Company Registration Information
Company Name: Guangzhou Huideng Trading Co., Ltd.
Legal Representative: Gan Denghui
Date of Establishment: October 13, 2025
Address: Room 204, No. 11, Shilunli Street, Chisha West, Haizhu District, Guangzhou
Unified Social Credit Code: 91440105MAEX68445K
At PIR-VON, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or needs, and we want to ensure a smooth returns and exchanges process. This policy outlines the terms and conditions for returning or exchanging products purchased from us. Please read it carefully to understand your rights and responsibilities.
1. Eligibility for Returns and Exchanges
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Return Period: You have 14 days from the date of receipt to return or exchange any product. The item must be returned in its original condition, unopened and unused, with all original packaging, tags, and accessories included.
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Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to initiate a return or exchange.
2. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Products that have been used, damaged, or altered
- Items marked as final sale or clearance
- Custom or personalized products
3. Return Process
To initiate a return, please follow these steps:
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Contact Customer Support: Reach out to our customer service team within the 14-day return period via email at service@mail.pir-von.com or by phone at +86 17033008120. Provide your order number and a reason for the return.
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Receive Return Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if your return is eligible. No returns will be accepted without this authorization.
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Prepare Your Package: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly mark the RMA number on the outside of the package.
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Ship the Item: Use a trackable shipping method to return the item to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect item.
4. Exchange Process
If you wish to exchange your product for a different model or size, please contact our customer service team to check availability. The exchange process follows similar steps as the return process, starting with obtaining an RMA number.
5. Refunds
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Refund Processing: Once we receive and inspect your returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.
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Deductions: Original shipping charges are non-refundable unless the return is due to our error, in which case we will cover the return shipping cost.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.
7. Changes to Returns & Exchanges Policy
PIR-VON reserves the right to update or modify this Returns & Exchanges Policy at any time. Any changes will be posted on our website, and customers are encouraged to review the policy periodically.
8. Customer Support
For any questions or assistance with your return or exchange, please contact our customer service team:
- Phone: +86 17033008120
- Email: service@mail.pir-von.com
- Business Hours: Monday through Friday, 9 AM to 6 PM (excluding weekends and public holidays)
Thank you for shopping with PIR-VON. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase. If you have further questions, please don't hesitate to reach out to us.