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Shipping & Delivery Policy

Last Updated: 2026/02/06

Company Registration Information

Company Name: Guangzhou Huideng Trading Co., Ltd.
Legal Representative: Gan Denghui
Date of Establishment: October 13, 2025
Address: Room 204, No. 11, Shilunli Street, Chisha West, Haizhu District, Guangzhou
Unified Social Credit Code: 91440105MAEX68445K

At PIR-VON, we are committed to providing our customers with reliable and efficient shipping services. Our Shipping & Delivery Policy outlines the terms and conditions regarding the processing, handling, and shipment of orders. Please read this policy carefully to understand what you can expect when purchasing from us.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase. A follow-up email with tracking information will be sent once your order is shipped.

2. Shipping Services

  • Free Shipping: We offer complimentary shipping for all products within the contiguous 48 states of the United States. This service is part of our commitment to providing value and convenience to our customers.

  • Exclusions: Free shipping does not apply to orders shipped to Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes. Additional shipping fees may apply for these locations, and delivery times may vary.

3. Delivery Timeframes

  • Estimated Delivery Time: Standard delivery time for orders within the contiguous 48 states is approximately 12-15 business days from the date of shipment. Please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

  • Tracking Orders: You can track your order using the tracking number provided in your shipment confirmation email. This allows you to monitor the progress of your delivery in real-time.

4. Risk of Loss and Title

The risk of loss and title for purchased items pass to you upon our delivery to the carrier. PIR-VON is not responsible for any loss or damage occurring during transit. However, we work closely with our carriers to ensure safe and timely deliveries.

5. Delivery Issues

If you experience any issues with your delivery, such as a delay, lost package, or damaged item, please contact our customer service team promptly. We will work with you and the carrier to resolve the issue as quickly as possible.

6. International Shipping

Currently, our primary focus is serving customers within the United States. For inquiries about international shipping options, please contact our customer support team for assistance and potential arrangements.

7. Changes to Shipping Policy

PIR-VON reserves the right to modify this Shipping & Delivery Policy at any time. Any changes will be posted on our website, and you are encouraged to review this policy periodically to stay informed about our shipping practices.

8. Customer Service

Our customer support team is available to assist you with any questions or concerns regarding your order or shipping status. Please reach out to us during business hours:

  • Phone: +86 17033008120
  • Email: service@mail.pir-von.com
  • Business Hours: Monday through Friday, 9 AM to 6 PM (excluding weekends and public holidays)

Thank you for choosing PIR-VON. We appreciate your trust in us and are committed to ensuring a smooth and satisfactory shopping experience. For any further assistance, please do not hesitate to get in touch with our team.