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Warranty Policy

Last Updated: 2026/02/06

Company Registration Information

Company Name: Guangzhou Huideng Trading Co., Ltd.
Legal Representative: Gan Denghui
Date of Establishment: October 13, 2025
Address: Room 204, No. 11, Shilunli Street, Chisha West, Haizhu District, Guangzhou
Unified Social Credit Code: 91440105MAEX68445K

At PIR-VON, we stand behind the quality and performance of our home appliances. Our Warranty Policy is designed to provide you with peace of mind and assurance that your purchase is protected against manufacturing defects. This policy outlines the terms and conditions of the warranty coverage we offer. Please read it carefully to understand your rights and responsibilities.

1. Warranty Coverage

Our products are warranted to be free from defects in materials and workmanship under normal use and maintenance for a specified period. The duration of the warranty varies by product category and model, as detailed in the product's documentation or on our website.

  • Standard Warranty Duration: Most appliances come with a one-year limited warranty starting from the date of purchase. Specific warranty terms may apply to different products.

  • Covered Components: The warranty covers parts and labor required to repair or replace defective components due to manufacturing faults.

2. Limitations and Exclusions

While our warranty offers comprehensive protection, certain limitations and exclusions apply:

  • Exclusions: The warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized repairs or modifications, improper installation, or failure to follow the product’s care instructions.

  • Non-transferable: The warranty is only valid for the original purchaser and is non-transferable. Proof of purchase is required for all warranty claims.

  • Consumables and Accessories: Items such as batteries, filters, and other consumable parts are not covered by the warranty unless specified otherwise.

3. Making a Warranty Claim

To make a warranty claim, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team within the warranty period via phone at +86 17033008120 or email at service@mail.pir-von.com. Provide your purchase details, including the order number and a description of the issue.

  2. Assessment: Our support team will assess your claim and may request additional information or photos to facilitate the evaluation process.

  3. Repair or Replacement: If your claim is approved, we will arrange for repair or replacement of the defective product or part at no cost to you. Repairs may be conducted by authorized technicians or through return to our service center.

4. Out-of-Warranty Service

For products that are outside the warranty period, we offer repair services at competitive rates. Contact our customer support team to obtain a quote and further assistance.

5. Changes to Warranty Policy

PIR-VON reserves the right to amend this Warranty Policy at any time. Any changes will be posted on our website and will not affect existing warranties for purchases made prior to the amendment date.

6. Additional Support

Our customer service team is available Monday through Friday from 9 AM to 6 PM to assist you with any questions or concerns regarding your warranty. We are committed to ensuring your satisfaction and providing solutions that meet your needs.

Thank you for choosing PIR-VON. We appreciate your business and look forward to maintaining your trust with our reliable products and responsive support. Should you have any questions about this policy or require assistance, please do not hesitate to contact us.